Terms & Conditions

Last Updated: May 2025  

Our Terms and Conditions, also referred to as “Terms of Service” or simply “Terms,” govern your access  to our website and Services, and create a legal agreement between yourself and RWG Global LLC. We’ll  provide a detailed explanation of your access and use to our services, products, and websites  (“Services”) provided by us here at RWG Global LLC and any of our affiliates (“company,” “we,” “us” or  “our”).  

You acknowledge that you have read and agreed to be bound by these Terms and the terms found in  our Privacy Policy when using our website or Services. These terms apply to all visitors, clients, and  others who access our website. If you disagree with any part of these Terms of Service or our Privacy  Policy, then you should not access our website or subscribe to our Services.  

For specific terms regarding our VOIP phone service, read our VOIP Terms of Service Agreement.  For specific terms regarding our Trademark service, read our Trademark Terms of Service Agreement.  Registered Agent and Business Filing Service  

Accurate and Current Information  

Because of various state requirements and statutes, we do need accurate information concerning the  filings we perform on your behalf. We don’t sell your information and we keep all information that is not  required on public documents private.  

However, you agree that you are solely responsible for the accuracy, quality, integrity, legality,  reliability, and appropriateness of your information. You also agree that the accuracy of filings which we  make on your behalf depends on the information you provide and you agree to promptly notify us when  any of your information changes. In the event that any information changes, you agree to notify us of  that change immediately. Your failure to maintain accurate and up-to-date information is a material  breach of our Terms, and is grounds for immediate termination of Services(s).  

Service Providers  

There is a lot of logistics involved with registered agent services and sometimes we utilize professionals  like couriers, attorneys and other third-parties to fulfill our registered agent duties. This item is to make  sure you understand and agree that these service providers may assist us in providing you with  registered agent services.  

Accepting Service of Process and Other Legal Documents  

As your registered agent, we need to accept a variety of legal documents on your behalf and upload  them into the online account we provide you. You authorize us to receive up to 15 service of process,  important communications, and legal documents of any kind (“Legal Documents”) on your behalf per  year. We reserve the right, and you agree, that a fee may be applied to your account for Legal  Documents received above the current 15 per year limit. You also acknowledge and agree that this fee  may be subject to change as a result of our sole discretion and determination. You also agree that we  can open, scan, upload and transmit the Legal Documents into your account in connection with  providing Services to you. 

Registered agent services are limited to the receipt of service of process as well as the receipt and  forwarding of Legal Documents, and do not include the receipt of any general or regular mail or other  items. Accordingly, we do not assume liability to you, or any third party, for loss of mail or other items  which are not Legal Documents.  

Regular Documents  

Not all documents are created equally. The documents that we receive at our addresses on your  company’s behalf which are not communications from the Secretary of State related to your company’s  registration nor documents related to legal service of process are considered by us to be “Regular  Documents.” Depending on which services you have purchased from us, there may be a limit on how  many Regular Documents will be accepted by our office on your company’s behalf without incurring  additional fees.  

Additionally, you may be charged for any physical document forwarding requests that exceed your  purchased limits. You agree to pay the fees that we post to your account related to any Regular  Documents which we receive on your company’s behalf in excess of your purchased service limit. This  includes any fees posted in relation to requests to forward physical documents.  

While we strive to process your Regular Documents as quickly as possible, you agree that we are not  liable for any missed deadlines, time limits or other time sensitive Regular Documents we may receive,  regardless if such Regular Documents are within your purchased service limit or not.  

Destruction of Documents  

We do not perpetually retain the original copies of documents received by our offices. We expect that  clients and their beneficiaries will diligently and promptly act to avoid any delivery of vital documents to  our offices. In the event such documents or other mailings are delivered to our offices, we expect that  clients and their beneficiaries will diligently act to request the original document or mailing to be  forwarded to the client. Unless otherwise agreed in writing, all such forwarding requests will be at the  client’s expense. All documents and mailings are destroyed after thirty (30) days following the digital  scanning of the documents and mailings.  

Electronic Signatures and Records  

We’re a digital company and sometimes we need your electronic or hard copy signature, so we can file  documents on your behalf. You agree to provide that signature to us when required.  

Receipt of Packages  

While we are thrilled to serve as your registered agent and receive service of process and legal  documents on your behalf, we should not be receiving packages on your behalf. Packages arriving at our  office will be refused upon delivery or returned to their location of origin if immediate refusal is not  possible. In the event that neither refusal nor return of the package is an option, you will be informed  that we have it in our possession. By using our services, you agree that, if we receive packages on your  behalf, we are not acting as a bailee or warehouse and owe no duty of care in the holding and/or  shipping of packages. If you would like the package delivered to the address associated with your  account, you will be responsible for all shipping associated with the shipment of the package. You will 

also be responsible for the insuring of the package. We will only hold packages for 14 days from the date  of receipt and notification before properly disposing of them.  

Document Storage Policy  

It is optional for users to upload documents to their client portal and comes as a benefit to having an  online account with us. In order to use this feature, you must set up an online account with us. We give  you permission to use this feature so long as you comply with our Terms, including our Privacy Policy  and other applicable service-specific supplements to our Terms.  

You are not obligated to use this document storage feature. However, if you choose to use this feature,  you agree not to upload or store anything to which you do not possess the necessary rights or anything  that is illegal, dangerous, destructive, or illicit material. We may review your conduct and content for  compliance with these Terms. If we, in our sole discretion, determine that you are in violation of these  Terms while providing you with service, then we may terminate any and all services connected to your  account. It is your responsibility to ensure compliance with these Terms.  

Intellectual Property License  

If you choose to use this document storage feature, then you agree to provide us with a worldwide non exclusive royalty-free license to use your content, which includes any of your intellectual property  stored on our systems, in order to provide you with such services and features, to improve our  operations along with your experience, and to develop new technologies and services. To be clear, you  will continue to own your intellectual property, while we will own any and all improvements made to  our operations as a result of our use of your intellectual property as described in the following  paragraph.  

This license allows us to host, reproduce, distribute, communicate, and use your content in the course of  providing you service — for example, to save your content on our systems and make it accessible to you  and us, regardless of where you may be located. You also agree that we may sub-license these rights to  our representatives, subsidiaries, partners, affiliates, contractors, and other third-parties that are  necessary to provide you with such services.  

This license to use your intellectual property lasts until such time that you take affirmative steps to  actually delete or remove the content from your online account. Once we confirm such content is  removed from our systems, our license to such content expires, unless in our sole and absolute  discretion there is a lawful reason to preserve such content (e.g. litigation, disaster recovery, etc.)  

Termination of Services  

When any Service with us is canceled or terminated, you acknowledge and agree that:  

• Upon termination, we are released from any and all liability or duty we had or that we continue to  have to notify you about lawsuits or any mail that we might continue to receive, even if our office  address is still listed on any part of the corporate filing or if we are still listed as the registered agent;  and 

• Upon termination, at our discretion we have the right to remove ourselves and our address, which  may result in you or your company going into default and/or loss of licenses, good standing, or approval  to perform work by various agencies; and  

• You are responsible to pay any and all outstanding invoices; and  

• You are responsible for any regular, non-discounted, and a la carte fees which may occur as a result of  unbundling due to the termination of any Service(s); and  

• You are responsible for any invoices generated or fees incurred after the expiration of any free trial of  any Service(s); and  

• Anyone who has access to your account has the proper authority to cancel Services; and  • The termination is binding on the company(s); and  

• Upon termination, you waive any and all rights or claims of statutory damages or tort claims; and  • You will NOT file a “change of address” request with the United States Postal Service (“USPS”).  Terminating Registered Agent Services  

1 Termination by Us.  

We may terminate your registered agent Service at any time. Reasons for termination may include, but  are not limited to: i) your failure to provide accurate, complete and current information for your  account; ii) the inability to locate you after reasonable efforts are made; iii) your failure to pay for your  Service; or iv) suspected illegal activity.  

2 Termination by You.  

You may terminate your Service by logging onto your account and canceling your Service in your client  portal. If we receive any documents on your behalf after you have canceled your account, you can either  sign up for new registered agent services, pay for all Services provided by us prior to your cancellation,  or pay a per document fee to view the document.  

3 Handling of Legal Documents after we are no longer your registered agent.  

Once we are no longer your registered agent, if we receive further Legal Documents on your behalf, we  will send an email notice to the last known email address that we have on file for you. If you want to  view a Legal Document, you will need to renew your service with us, pay any fees incurred prior to  cancellation or pay a per document fee in order to view the Legal Document. Once you take one of  these actions, we will upload the Legal Document so that you can view it.  

4 You Waive and Release any Claims and Agree to Hold Us Harmless and Indemnify Us.  You waive and release us from any obligation to forward or re-mail documents that are received after  your registered agent Service has been terminated and you specifically agree that we have no obligation  to forward or re-mail any documents to you except as outlined in these Terms. You further agree to hold  us and our affiliates harmless from any third-party claim arising out of a delay or failure of you to receive  Legal Documents after your registered agent Service has been terminated.  

5 No Refunds for registered agent Services.  

We do not offer full or prorated refunds for canceled registered agent Service. This Service is purchased 

and renewed on an annual basis and must be terminated prior to the annual renewal date to avoid  recurring annual charges.  

Termination of Services Other than Registered Agent Services  

1 Termination by Us  

We may terminate a Service or Services at any time. Reasons for termination may include, but are not  limited to: 1) your failure to provide accurate, complete and current information for your account; 2) the  inability to locate you after reasonable efforts are made; 3) your failure to pay for your Services; 4)  suspected illegal activity; and 5) any other lawful reason.  

2 Termination by You  

You can also terminate a Service or Services at any time. To terminate a Service other than Registered  Agent Services, log in to your account and cancel your Service in your client portal.  

How to Terminate or Cancel a Service  

To end a service with us and no longer receive invoices, you are required to login and request  cancellation of a service with us directly, so you can read and agree to the end of service terms.  

Cancellation can be requested at any time. There are no fees to cancel, but upon cancellation of  services, you may be required to pay any past-due balances related to such services, unless otherwise  specified in this agreement.  

Corporate Transparency Act  

Company Applicant: We provide the online tools and software to facilitate your business formation. No  individual is personally involved in your business formation. As such, our employees do not fall within  the category of “Company Applicant” as defined by 31 CFR 1010.380(e), unless otherwise instructed by a  State or Federal authority.  

Beneficial Ownership Information Privacy Policy: The Corporate Transparency Act mandates that, in  addition to providing the names and addresses of all beneficial owners, photographic identification in  the form of a passport, state driver’s license or state issued identification for each beneficial owner must  be submitted to FinCEN. All documents and images provided to us in connection with your entity’s BOI  report will be encrypted at rest and secure in transit. All information provided in regards to your entity’s  BOI report will expire after 90 days and be wiped from our servers.  

Disclaimer of Warranties & Limitation of Liability  

DISCLAIMER OF WARRANTIES  

TO THE FULLEST EXTENT ALLOWED BY LAW, YOUR USE OF THIS SITE AND OUR SERVICES ARE PROVIDED  “AS-IS” WITH NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED INCLUDING, BUT  NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE  AND NON-INFRINGEMENT.  

WE DO NOT WARRANT OR GUARANTEE THAT THE SERVICES ARE ACCURATE, RELIABLE OR CORRECT;  THAT THE SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE AVAILABLE AT ANY  PARTICULAR TIME OR LOCATION, UNINTERRUPTED, ERROR-FREE, WITHOUT DEFECT OR SECURE; THAT 

ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER  HARMFUL COMPONENTS.  

LIMITATION OF LIABILITY  

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT WE WILL NOT BE LIABLE  FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES  REGARDLESS OF THE LEGAL THEORY, OR WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF  SUCH DAMAGES.  

UNDER NO CIRCUMSTANCES WILL WE BE RESPONSIBLE FOR ANY DAMAGE, LOSS, OR INJURY RESULTING  FROM HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICES OR YOUR  ACCOUNT, OR THE INFORMATION CONTAINED THEREIN.  

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT OUR TOTAL LIABILITY  FOR ALL CLAIMS RELATING TO YOUR USE OF THIS WEBSITE AND OUR SERVICES SHALL IN NO EVENT  EXCEED THE AMOUNT YOU PAID TO US FOR SERVICES DURING THE TWELVE-MONTH PERIOD  PRECEDING THE DATE OF YOUR CLAIM.  

Electing to Use Auto-Pay  

Some of our Services are billed via an automatic payment feature unless you choose to opt out of this  feature within your client account. Clients who opt-out will be invoiced for payment. All accounts using  auto-payment must provide us with valid and current credit card information and you agree that we are  authorized to charge such credit card for all purchased Services as well as fees incurred in providing you  with Services.  

As of November 1, 2024, Compliance Service been added to our list of services paid via auto-pay. All  customers enrolled in both auto-pay and Compliance Service will see their associated invoices processed  via auto-pay as detailed in this section. Compliance Services as used in this section includes but is not  limited to annual reports, biennial reports, franchise tax reports, or other recurrent filing required by a  state Secretary of State, or equivalent agency.  

Specifics Regarding Auto-Pay Features:  

• All auto-payments will be charged to the credit or debit card on file for the business entity or  individual.  

• Customers enrolling in our call forwarding, mail forwarding, or Virtual Office Services must enroll in  monthly automatic payments and you authorize us to charge your account for Services every thirty days.  

• Annual auto-pay charges that fail to process will be rendered an unpaid invoice in your online account  and subject to the fees and procedures outlined in these Terms.  

• All customers that purchase registered agent service as either a standalone service or in conjunction  with business formation or registration services are automatically enrolled in our Compliance Services.  Compliance Services will appear on your initial invoice that includes Registered Agent Service and be  included in your annual auto-pay charges but you will not be billed for Compliance Services at that time.  Invoices for Compliance Services will generate at least (90) days prior to the due date of your  compliance filing and be processed via auto-pay as detailed in this section. Cancellation of Compliance 

Services must be completed through your online account. Enrollment in our Compliance Services does  not guarantee submission of your compliance filing. You are still required to log into your online account  to provide required information in order to complete your Compliance Services filing before its due  date.  

• Please Note: Compliance Service filing fees are determined by each respective state, meaning there  may be year to year fluctuation in associated invoices and auto-pay amounts. Changes in state fees will  be communicated to you via email as soon as we are made aware of said change.  

Declined Payments/Collections  

Like any other business, we do try to collect on money owed. While we will always do our best to treat  each client with the respect they deserve, this section addresses how we handle declined payments and  collections, and outlines what you’re agreeing to as our client.  

If you’re enrolled in an auto-pay service, like our Compliance Service, we’ll charge whatever payment  methods are stored in your online account. If all methods fail or there is not a valid method saved, we  may suspend your account and require payment in order to reinstate services or in order to cancel your  services. While we personally find the idea of collections revolting, we reserve our right to use legal  action and collection agencies if deemed necessary.  

This is the long version, which our lawyers tell us is necessary to have here:  

If we don’t receive payment (“Non-Payment”), you agree to pay all amounts due upon demand to  resume or cancel your service. You also authorize the Company to charge any and all outstanding fees  and penalties that become due as a result from such Non-Payment. Additionally, following any such  Non-Payment, you will not be eligible for monthly-billing or partial payments until your account is  brought current. Non-Payment may also result in delayed services which include but are not limited to:  locked documents, non-filing of compliance documents and the processing of additional orders.  

You agree that you are liable for all third-party collection agency recovery fees and charges. You are  solely responsible for any and all fees charged to your credit card by the issuer, bank, or financial  institution including, but not limited to, membership, overdraft, insufficient funds, and over the credit  limit fees. By failing to notify the Company of billing problems or discrepancies you agree that you waive  your right to dispute such billing discrepancies. We may modify the price, content, or nature of services  at any time. We may provide notice of any such changes by email, notice to you upon log-in, or by  publishing them on our website.  

*Please note, Non-Payment of Compliance Service will prevent us from submitting your compliance  filing, which may result in your entity being suspended or administratively dissolved by the applicable  State Governing Authority. Payment of past due invoices does not guarantee that your entity will be  brought back into good standing with its respective state. Additional filings and fees may be required.  

Refunds  

Unless otherwise stated herein, all purchases are final and non-refundable after 90 days. No refunds will  be given for any charges or credits more than 90 days old, unless otherwise agreed to in writing  between you and us and/or is specific to the type of service we are providing or is required by law. We  reserve the right to issue refunds or credits at our sole discretion unless otherwise required by law. If we 

issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.  This refund policy does not affect any statutory rights that may apply.  

SMS/Text Messaging  

By providing your mobile phone number and checking that you wish to receive communications, you are  consenting to receive Short Message Service (SMS)/text messages from us. The SMS/Text messages you  may receive service-related and promotional messages, including: updates, alerts, and information (e.g.,  

order updates, account alerts, etc.) and promotions, specials, and other marketing offers (e.g., cart  reminders) through your wireless provider to the mobile number you provided, even if your mobile  number is registered on any state or federal Do Not Call list. SMS/Text messages may be sent using an  automatic telephone dialing system or other technology.  

Message frequency varies but you will not receive more than one (1) message(s) per day. Standard  message and data rates may apply from your wireless provider and you are responsible for all charges  and fees associated with text messaging imposed by your wireless provider.  

Your participation in this program is completely voluntary and you can Opt-Out at any time by  submitting an inquiry on our website or emailing our support team.  

Acceptable Use of Our Websites and Services  

In using our websites and Services, you may not, nor may you permit any third party, directly or  indirectly, to:  

• access or monitor any material or information on any of our systems, using any manual process or  robot, spider, crawler, scraper, or other automated means;  

• except to the extent that any restriction is expressly prohibited by law, violate the restrictions in any  robot exclusion headers on any Service, work around, bypass or circumvent any of the technical  limitations of the Services, use any tool to enable features or functionalities that are otherwise disabled  in the Services, or decompile, disassemble or otherwise reverse engineer the Services;  

• perform or attempt to perform any actions that would interfere with the proper working of the  Services, or prevent access to or use of the Services by our other customers;  

• copy, reproduce, alter, modify, create derivative works, publicly display, republish, upload, post,  transmit, resell or distribute in any way material, information or Services from us;  

• access or cause anyone to access any account, information, or material other than that within your  own authorized online account;  

• use any Service in a manner that violates any laws, rules, regulations, or any individual’s rights;  

• cause anything to be uploaded to our systems that violates any laws, rules, regulations, or any  individual’s rights;  

• transfer any rights granted to you under these Terms;  

• use the Services except as expressly allowed under these Terms. 

In the course of providing Services to you, along with any improvements we make to our operations, we  may interact with information related to your account, including any information you provide to us and  materials you may upload to our systems. If we reasonably suspect that your account has been used for  

an unauthorized, illegal or criminal purpose, you hereby give us express authorization to share  information about you and your account with law enforcement.  

Use of Address  

Your ability to use our address is strictly dependent on the Service you purchase from us. For example, if  only registered agent service is purchased from us, then our address may only be used for the strict  purpose of supplying individuals and organizations with notice of who and where to serve any service of  process or legal notice. Alternatively, if you have purchased other Services from us, the specifics of how  to use our address will be contained within subsequent written communications which are incorporated  into this Acceptable Use Policy by reference herein. Due to the privacy-focused features of our  proprietary operations, Service(s) may not be compatible with some third-party services, such USPS  Informed Delivery. Furthermore, any use of our address on tax forms or filings completed by you is  solely your responsibility. In the event any tax authority pursues your entity as a result of your use of our  address, then we bear no liability for any consequences, legal or otherwise, arising from such use.  

Intellectual Property Rights and Ownership  

We own all right, title and interest, in and to all Intellectual Property Rights (as defined below) in the  Services and websites, and these Terms do not grant you any rights to our Intellectual Property Rights.  For purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyright rights,  mask work rights, moral rights, rights of publicity, trademark, trade dress, service mark rights, goodwill,  trade secret rights, and any other intellectual property rights that may exist now or come into existence  in the future, and all of their applications, registrations, renewals and extensions, under the laws of any  state, country, territory or other jurisdiction.  

You may submit comments or ideas about the Services (“Ideas”). By submitting any Idea, you agree that  your disclosure is gratuitous, unsolicited, and without restriction, that it will not place us under any  fiduciary, confidentiality or other obligation, and that we are free to use the Idea without any  compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone.  

Indemnification  

You agree to protect, defend, indemnify and hold us harmless from and against any and all claims,  causes of action, liabilities, judgments, penalties, losses, costs, damages and expenses (including  attorneys’ fees and all related costs and expenses for litigation and/or arbitration) suffered or incurred  by us, including, without limitation, any claim arising from:  

• any actual or alleged breach of your obligations under these Terms or the terms contained in our  Privacy Policy;  

• your wrongful or improper use of the Services;  

• your violation of any third-party right, including without limitation any right of privacy, publicity rights  or Intellectual Property Rights; 

• your violation of any law, rule or regulation of the United States or any other country;  

• any other party’s access and/or use of the Services with your unique name, password or other security  code;  

• any copyright infringement claims that may arise from us scanning Legal Documents or other mail on  your behalf;  

• the failure of any third party, including but not limited to the United States Postal Service or any  commercial delivery or courier service, to provide delivery or courier services accurately and on time;  

• any loss, damage or destruction of your Legal Documents by any cause whatsoever;  • our being named as a defendant in an action based on our status as your registered agent;  

• any claims or action brought against us relating to your failure to maintain updated information on any  of our websites.  

We’re Not Attorneys, Accountants, or Fiduciaries  

We are not a law firm or an attorney and do not provide legal advice. We provide information and act as  a fulfillment service provider.  

As we are not attorneys, there is no attorney-client relationship between us and none of the  communications between us are protected as attorney-client communications.  

Use of our services as a fulfillment service provider shall NOT create any fiduciary duty or obligations,  either implied or express, by any agent, affiliate or employee of the company.  

Limitation on Time to Initiate a Dispute  

You agree that any action or proceeding by you relating to any dispute must commence within one year  after the alleged cause of action accrues.  

Dispute Resolution by Binding Arbitration and Class Action Waiver  

YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT WE RESERVE THE SOLE AND ABSOLUTE RIGHT TO  ARBITRATE ANY DISPUTE PRIOR TO OR IN LIEU OF OTHER TYPES OF DISPUTE RESOLUTION AS REQUIRED  BELOW.  

PLEASE READ THESE SECTIONS CAREFULLY BECAUSE: 1. IT ONLY APPLIES TO INDIVIDUALS OR ENTITIES  WHO HAVE FORMED LEGALLY BINDING CONTRACTS UNDER APPLICABLE LAW, 2. IT MAY REQUIRE YOU  TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK  RELIEF FROM US AND 3. IF ARBITRATION IS SELECTED BY US, SUCH ARBITRATION SHALL PRECLUDE YOU  FROM SUING US IN COURT OR HAVING A JURY TRIAL.  

1 Disputes. You agree that any Dispute (defined below) or claim between you and us is personal to you  and us and that any dispute will be resolved solely through individual action, and will not be brought as  a class arbitration, class action or any other type of representative proceeding (“Agreement”). This  Agreement applies to all Disputes based in contract, tort, statute, fraud, misrepresentation, or any other 

legal theory, including but not limited to Disputes asserted against us by those you list as authorized  contacts on your order.  

2 By your access and or continued use of the Site and or Services, you agree to waive your rights to a  jury trial and to have any dispute or claim arising out of or relating to any product or service purchased  from us (collectively, “Dispute(s)”) resolved in the manner as described herein. Disputes include, but are  not limited to, (a) those arising out of or related to these Terms or our Services, and (b) those related to  advertising, privacy, data security, and the use of our Site. Questions regarding the arbitrability of a  dispute or claim between you and us are not included in the definition of a Dispute and are to be  adjudicated by a court of law as set forth below. For the purposes of this Agreement, references to  “you” and “us” include our respective subsidiaries, affiliates, agents, employees, employers, business  partners, shareholders, predecessors in interest, successors, and assigns, as well as all authorized or  unauthorized users or beneficiaries of services or products under these Terms or any prior agreements  between us.  

3 Required Procedures. For any Dispute you agree to attempt to resolve the Dispute informally via the  following process. If you assert a claim against us, you will first contact us by sending a written notice of  your Dispute (“Claimant Notice”) to us by U.S. certified mail addressed to Notice of Dispute, Legal  Department, RWG Global LLC 7901 4th St N STE 300, St. Petersburg, FL 33702. The Claimant Notice must  (i) include your name, residence address, email address, and telephone number; (ii) describe the nature  and basis of the Dispute; (iii) set forth the specific relief sought; (iv) identify whether the party contends  the Dispute is within the scope of this Agreement and is arbitrable; and (v) be personally signed (in the  case of any digital signature, the digital signature shall comply with the requirements of the federal E Sign Act).  

4 For a period of sixty (60) days from receipt of a completed notice (which can be extended by  agreement of the parties), you agree to negotiate in good faith in an effort to resolve the Dispute.  Completion of this mandatory dispute resolution process (“Process”) is a condition precedent to  initiating any Dispute against us. If an arbitration has been commenced any arbitration then underway  shall be stayed. The court shall have the authority to enforce this condition precedent to arbitration,  which includes the power to enjoin the filing or prosecution of arbitrations and the assessment or  collection of arbitration fees. Nothing in this Section limits this the right of a party to seek damages for  non-compliance with this Process. All applicable limitations periods (including statutes of limitations)  will be tolled from the date of receipt of a completed notice through the conclusion of this Process.  

5 You also agree that the laws of the State of Florida will govern these Terms and any Dispute without  regard to conflict of law provisions. You also agree and submit to personal jurisdiction, for the purpose  of litigating any such Dispute, to the laws and courts of the State of Florida. Without prejudice to the  foregoing, you agree that, in our sole discretion, we may bring any claim, cause of action, or dispute we  have against you in any competent court in the country or county in which you reside that may have  jurisdiction over the claim.  

6 Any claim under these Terms must be brought within one (1) year after the cause of action arises, or  such claim or cause of action is barred. No recovery may be sought or received for damages except that  the prevailing party will be entitled to costs and attorneys’ fees.  

Upon Notice of Arbitration by Us: 

1 Agreement to Arbitrate Disputes.  

◦ (a) Arbitration Procedures.  

(i) If the parties unable to resolve any such Dispute after completion of the Process discussed  herein, and the Dispute, in our sole and absolute discretion, falls within the scope of this Agreement and  is arbitrable, then we may submit the Dispute to binding confidential arbitration administered by the  American Arbitration Association (“AAA”). Other than submitted arbitrable Disputes by us, Disputes  must be submitted to the federal court sitting in Pinellas County, Florida or, if the federal court in  Pinellas County, Florida is not available, then the state court in Pinellas County, Florida. Said court shall  make a preliminary determination as to whether the Dispute falls within the scope of this Agreement  and is arbitrable.  

(ii) All Disputes submitted to AAA will be resolved through binding arbitration before one  arbitrator.  

(iii) You agree to use the AAA Commercial Arbitration Rules, including the Expedited Procedures  for all Disputes, except for the AAA rules concerning the arbitrability of Disputes, which may be  exclusively determined by a court as set forth herein. The most current version of the AAA Commercial  Arbitration Rules is available on the AAA’s website at AAA Rules, Forms & Fees | ADR.org, and such rules  are hereby incorporated by reference into this Agreement. You either acknowledge and agree that you  have read and understand the applicable AAA Arbitration Rules or waive your opportunity to read the  AAA Arbitration Rules and waive any claim that such rules are unfair or should not apply for any reason.  If AAA is unavailable or unwilling to administer the arbitration consistent with this arbitration  agreement, the parties shall agree on an alternative administrator that will do so. If the parties cannot  agree, they shall petition the federal court sitting in Pinellas County, Florida or, if the federal court in  Pinellas County to appoint an administrator that will do so. The award rendered by the arbitrator shall  include costs of arbitration, reasonable attorneys’ fees, and reasonable costs, including costs for expert  and other witnesses, to the prevailing party.  

(iv) You acknowledge that the purpose of this Section is to streamline the dispute resolution  process and that Coordinated Filings or Mass Arbitration’s are likely to frustrate that purpose. A  “Coordinated Filing” or a “Mass Arbitration” is any demand for arbitration where the underlying claim is  similar to at least five (5) or more other demands for arbitration regarding the same or substantially  similar issues filed by or with the assistance of the same law firm, group of law firms, or organizations.  We may, at our option, decline arbitration and instead litigate the claim in a civil court of competent  jurisdiction as determined by us. In the event that a Dispute is part of a Coordinated Filing or a Mass  Arbitration, our respective Dispute(s) will be arbitrated in a coordinated fashion such that arbitrator  shall: (1) administer the arbitration demands together; (2) appoint one arbitrator for the coordinated  demands; and (3) issue one set of case management, hearing and administrative fees due per side, one  procedural calendar, and one hearing (if any) in a place to be determined by the arbitrator. To the  extent the parties disagree on the application of the provisions of this paragraph, the disagreeing party  shall advise the arbitrator, and the arbitrator shall stay the arbitration pending a determination of the 

applicability of this Section and process by a court. In such a proceeding, the prevailing party may  recover its reasonable attorneys’ fees and costs in connection therewith.  

◦ (b) Individualized Arbitration Proceedings and Remedies.  

(i) You agree that the enforceability of this Section will be substantively and procedurally governed  by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by  applicable law. As limited by the FAA, these Terms and the AAA Rules, the arbitrator will have authority  to grant any relief that would otherwise be available in court, including but not limited to public  injunctive relief, and to make all procedural and substantive decisions regarding any Dispute, including  those arising out of or relating to interpretation or application of this Agreement, and including the  enforceability, revocability, or validity of the Agreement or any portion thereof. The arbitrator may  conduct only an individual arbitration and may not consolidate more than one individual’s claims,  preside over any type of class or representative proceeding, or preside over any proceeding involving  more than one claimant, except for Coordinated Filings or Mass Arbitrations.  

(ii) Judgment on the arbitrator’s award may be entered in any court having jurisdiction. This clause  shall not preclude the parties from seeking provisional remedies in aid of arbitration from a court of  appropriate jurisdiction. Nothing in this Agreement will prevent us from litigating in court to compel  arbitration, to stay a proceeding pending arbitration, or to confirm, modify, vacate, or enter judgment  on the award entered by the arbitrator and or seeking injunctive relief in any court of competent  jurisdiction as necessary to protect our proprietary interests.  

◦ (c) Confidentiality.  

The arbitration will allow for the discovery or exchange of non-privileged information relevant to the  Dispute. Both parties agree to cooperate to seek from the arbitrator protection for any confidential,  proprietary, trade secret, or otherwise sensitive information, documents, testimony, and/or other  materials that might be exchanged or the subject of discovery in the arbitration. The parties agree to  seek such protection before any such information, documents, testimony, and/or materials are  exchanged or otherwise become the subject of discovery in the arbitration.  

◦ (d) Payment of Arbitration Fees.  

The costs of arbitration shall be governed by the AAA’s fee schedules, available at AAA Rules, Forms &  Fees | ADR.org. Both parties agree to pay the its respective shares of the applicable AAA Commercial  Case Filing Fee and all other AAA fees and costs. If, however, the arbitrator finds that either the  substance of a Dispute is frivolous or was brought by an initiating party for an improper purpose (as  measured by the standards in Federal Rule of Civil Procedure 11(b)), then the initiating party will be  required to pay all AAA fees.  

2 Any Dispute between you and us will be governed by the laws of the State of Florida without regard to  its conflict of law’s provisions. You hereby consent and agree that the exclusive jurisdiction for all suits,  actions, or proceedings directly which are not otherwise arbitrable, shall be the federal court sitting in  Pinellas County, Florida. You waive any and all objections to such courts, including but not limited to,  objections based on personal jurisdiction, improper venue, or inconvenient forum, and each party 

hereby irrevocably submits to the exclusive jurisdiction of such courts in any suits, actions, or  proceedings.  

DOMAINS  

You understand and agree any domain name registered through our affiliated domain name  registrar GoDaddy Operating Company LLC is subject to its Terms.  

Force Majeure  

We shall not be considered to be in breach or default of these Terms, and shall not be liable for any  cessation, interruption, or delay in the performance of our Services or other obligations by reason of  earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado,  natural disaster, act of God or of the public enemy, epidemic, famine or plague, action of a court or  public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott  or other similar even that is beyond our reasonable control, whether foreseen or unforeseen (each a  “Force Majeure Event”).  

If a Force Majeure Event continues for more than sixty days in the aggregate, we may immediately  terminate our Services and shall have no liability for, or as a result of, any such termination.  

Entire Agreement  

These Terms and the terms of our Privacy Policy constitute the entire agreement between you and us  with respect to our Services and websites.  

These Terms supersede and replace any other prior or contemporaneous agreements, or terms and  conditions that may be applicable. These Terms create no third-party beneficiary rights.  

Modifications  

We may revise these Terms from time to time, and will always post the most current version on our  website.  

By continuing to use or access the Service after the revisions come into effect, you agree to be bound by  the revised Terms.  

Waiver, Severability, and Assignment  

Our failure to enforce a provision of these Terms is not a waiver of our right to do so at a later date. If a  provision of these Terms is found to be unenforceable, the remaining provisions of the Terms will  remain in full force and effect.  

You may assign your rights and obligations under these Terms provided we receive prior written notice  of, and approve of, such assignment. We will not unreasonably withhold our approval. We may assign  our rights or obligations to any successor in interest of any business associated with the Services.  

Contacting Us  

Our customer support team is happy to answer any questions you have regarding these Terms of  Service, and can be contacted through one of the options below:

Emailing: Info@GetMyAddress.co